Refund Policy
At Mavrisko, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
You may request a refund if:
- The item arrives damaged or defective.
- You receive the wrong product.
- The item is significantly different from its description.
- Your order is lost during transit and cannot be delivered.
To be eligible for a refund, you must contact us within 30 days of receiving your order.
Non-Refundable Items
Refunds will not be issued for:
- Products that have been used, damaged, or altered by the customer.
- Items returned without prior authorization.
- Products damaged due to improper handling after delivery.
- Clearance, final sale, or promotional items (unless they arrive damaged or defective).
Refund Process
Once your refund request is received, our team will review the details and may request photos or additional information to verify the issue.
If your request is approved, your refund will be processed to the original payment method.
Refund Time
Approved refunds are typically processed within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Shipping Costs
Shipping charges, if applicable, are non-refundable unless the refund is due to our error, such as receiving an incorrect or defective product.
Order Cancellation
Orders may be canceled before they have been processed or shipped. If your order has already been shipped, it can no longer be canceled, and our Return Policy will apply instead.
Contact Us
If you have any questions regarding our Refund Policy or would like to request a refund, please contact us:
Email: support@mavrisko.com
Phone: +1(346)458-0085
Address:2122 Duncan St Louisville, KY 40212 United States